Need to Know?

Frequently Asked Questions

Many of your questions about our downtown San Francisco hotel will be answered in our FAQs below.


What Is Check In/Check Out time?

You may check in at 3:00 PM. Check out is at 12:00 PM.

Do you allow smoking on property?

We are a non-smoking hotel. Penalty for smoking is a non-refundable charge of $250.

Can I bring my pet with me?

Yes, we welcome pets. Dogs that weigh 40 pounds or less are allowed. Guests must sign a waiver upon arrival and are responsible for a nonrefundable cleaning fee of 100 USD.

Do you have a fitness center?

We have a full Fitness Center on property, which includes state-of-the-art fitness bikes, treadmills, ellipticals, free weights, and weight machines.

Do you have a business center?

We have business center that is available around the clock.

Can I have a package sent to the hotel? What are the fees?

We accept packages that are sent to the hotel, which will be stored in our package room. The fee is $6.00 per package.

Can I store my luggage?

Luggage can be stored on premises while rooms are being prepared.

Do you have microwaves or fridges in the room?

Microwaves or fridges are available for a fee of $25 per day each.   

Does your hotel allow Hypo Allergenic bedding?

We will certainly switch out to Hypo Allergenic bedding on request.

What is the Facilities Fee?

The mandatory Facilities Fee of $44.46 (inclusive of tax) per night provides guests with the following amenities: Wireless (WIFI) High Speed Internet Access throughout the hotel's guest rooms and public spaces for up to 5 devices - Unlimited Local and Domestic Long Distance Calls - Unlimited use of the 24-hour state-of-the-art Fitness Center - Special shopping & attraction discounts - Learn about additional inclusions.

What is the "Park Preserve Program"?

In an effort to help during California's drought, Park Central San Francisco is participating in conserving resources.  You have the option of declining Housekeeping services during your stay, saving 45 gallons of water, .19 kwh of electricity and 5 oz. of chemicals each day which is significant to preserving our environment.

Do you have laundry services?

Yes, we offer laundry services. The price varies by item.

Does your hotel have WiFi?

We have WiFi available for a fee. Up to 5 devices, with a speed of 3 mbps, as part of our facilities fee



Where is the hotel located?

Our hotel is located in the South of Market District, on Third Street between Market Street and Mission Street.

Do you offer free shuttle service from the airport?

We do not offer free shuttle service from the airport, but you are welcome to arrange transport ahead of time with our Concierge by calling 415.974.6400.



What is your cancellation policy for room reservations?

24 hours before check-in, so 3pm one day prior to arrival. Other cancellation policies may apply to special promotions or rates.

Will my card be charged at time of reservation?

If you use a debit/credit card to check in, a hold may be placed on your card account for the full anticipated amount to be owed to the hotel, including estimated incidentals, through your date of check-out and such hold may not be released for 72 hours from the date of check-out or longer at the discretion of your card issuer.

How can I view my reservation?

You may view your reservation through our website, by clicking “My Bookings,” filling in your information when prompted, then clicking Lookup.

How can I modify or change my reservation?

You will receive an email confirmation after booking. On that confirmation there is a button to change or cancel your reservation.

Do you have accessible rooms that connect?

Yes, we  have accessible rooms that connect.

Will your rooms allow rollaway beds/cribs/playpens?

We can provide rollaway beds and cribs in select rooms. The fee is $25 + tax per day.



I want to take in a Giants game or see theater by Union Square. Who can assist me with tickets?

As one of the finest 4 star hotels in San Francisco, Union Square theaters and tickets to other venues can be booked through our Concierges. They will be delighted to assist you for any event during your stay at Park Central San Francisco. They can be reached at 415.974.6400.



Do you have a restaurant?

MaSo serves breakfast, lunch, dinner and cocktails. Explore menus or make a reservation at our Dining page. Hours of Operation are Breakfast: 6:30 AM - 10:30 AM  Monday - Friday and 6:30 AM - 11 AM Saturday and Sunday, Lunch: 11:30 AM – 1:30 PM Monday - Friday, Dinner: 5:30 PM – 10:30 PM daily.



How do I book a meeting space?

The Park Central Hotel, one of the top hotels in San Francisco, Ca, offers meeting rooms and event facilities perfect for business or special occasions. For more information, please visit our Meeting Space page.